Important Info for AOL Users

Some of our members using AOL are experiencing problems accessing our Web site and receiving email. We would like to offer these suggestions:

Email

AOL has installed SPAM filtering software to help eliminate the unsolicited email their users receive. Unfortunately, the new filtering software often blocks our address, and/or registers our address as SPAM therefore, you do not get our email . This software may also block emails being sent to you from our system.

If you have requested that a PIN be sent to you, or you are expecting a returned email response from our office, be sure to look in your SPAM folder to see if the message has been delivered there.

Check your SPAM settings to allow email from AHA

Also, to access your SPAM Folder follow these directions provided by AOL:

"You can also visit Keyword: SPAM FOLDER to access your Spam folder box inside the AOL software and click on the THIS IS NOT SPAM button for every legitimate e-mail you have found on this area."

Web Site

Many AOL users encounter problems when accessing certain pages on our Web site. There are a few things you can do to hopefully alleviate the problem. First – contact AOL (tech support phone numbers can be found at http://www.aol.com/support/index.adp) and tell them you are having trouble accessing our website. Second, upgrade your AOL software to the most current release (which is currently 9.0 ) Third, use another Web Browser, such as Internet Explorer or Netscape, to navigate our Web site .

If you see a small “e” when you open your AOL browser on the top right-hand side of your screen, click on the "e", a new Internet Explorer window will open and you should not experience errors. (Note: if you have problems getting your alternative browser to work with AOL, go to the AOL Member Services area, click "Internet and World Wide Web," then double click the "Using other browsers with AOL" topic. This gives further advice on how to use a browser with AOL.)

AOL Browser Problems

"When using a browser integrated with the AOL client software, AOL members make web requests through a set of caching proxy servers. If the servers have a current copy of a requested web object, it will be served to the member directly from the cache server instead of the request going over the Internet to the origin web server. AOL will cache most types of web objects including JavaScript files, HTML, and images." From AOL

So in fact, you aren't "really" at that web page when using the AOL browser. Which will explain why some forms and features of websites, java, and other things, will not work for AOL customers.

We have also received reports of users getting a '566 response HTTP version not supported' error message when attempting to use the various functions on the Web site. We believe that this is also an AOL-specific caching issue. Please use a non-AOL browser which will not use the AOL caching mechanism.

Other Information